Best Buy Job Descriptions

job code job title Basic Qualifications for Role Job Summary
30117 Sales Assoc, Digital Tech Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This digital technology sales associate has direct, front line responsibility in assisting our customers to find the perfect solution. Responsible for building profitable customer relationships to solve customers end to end needs using full range of products, services, solutions, and channels. Partners with others in within the zone and across the store to individually provide customer solutions and/or to hand to others who add to and complete the sale.
30118 CIA SR Education Required - A certification (PC path).Experience Required - 3 years prior work experience in diagnosing and repairing PCs or consumer electronics, 1 year Ppior supervisory or leadership experience Executes day to day behaviors, processes, & strategies of Geek Squad precinct, ensuring friendly, accurate, & efficient technical service and repairs. Also serves lead role, partnering with supervisor to help train and coach agents and ensure repair and service duties are delivered in accordance with Geek Squads high standards and Best Buys brand promises
30122 Inv/AP Specialist Experience Required - 3 months Working experience in either asset protection or customer service, 3 months Retail experience Maintain and monitor store security, employee and customer safety, and asset protection. Model behaviors in support of a no- shrink culture throughout the store. Proactively greet customers through direct eye contact, direct them to where they need to go, utilize security cameras to observe customers, and monitor suspicious activity. Assist supervisor team in controlling shrink, validate plans to reduce losses and properly account for inventory. Coach peers on the importance of an offensive shrink strategy and encourage employees to play a key role in proactively managing shrink while profitably growing the business. Receives and ships merchandise to/from store. Stocks merchandise in the warehouse or on the sales floor.
30128 Sales Assoc, Home Ess sales Assoc, Home Ess Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Essentialse Sales Associate will be the sales and solutions specialist for Home Essentials in the store including departments of Home Theater, Gaming, Media Sales, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos
30172 Specialist, SWAT Education Required - HS Diploma/Equivalent. Experience Required - None Maintain Inventory integrity throughout the entire store
30224 Sales Operators Experience Required - 3 months Customer Service experience, Strong phone skills and interpersonal skills. As a member of the sales team, the Sales Operator creates positive and profitable customer solutions on the telephone utilizing relationship selling and other techniques. Answers all store in-bound phone calls and efficiently handles them directly, consults with others before responding, or appropriately routes them to the correct department. This role will take messages, consult with employees throughout the store to resolve inquiries, and follow-up with customers in a friendly and professional manner. Retrieves merchandise from the sales floor to hold for customers and maintains the hold area. Processes and tracks all sales made through POS in accordance with SOP. Acts as a center for communication in the store using radios to communicate with associates. In between phone calls, performs other operations and administrative duties to for the store leadership team.
30598 Sales associate, digital life Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Digital Life Sales Associate will be the specialist for the Digital Life zone of the store; including the departments of digital imaging, MP3, home office, and car electronics. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos.
30610 Sales associate, home life Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Life Sales Associate will be the sales and solutions specialist for Home Life zone of the store including departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos.
42320 Best Buy Mobile - Wireless Sales Consultants Experience Required - 6 months of retail sales and customer service experience. Proven ability to recommend and close the sale. Working as part of a vibrant team, you will sell a broad range of mobile products and services using a proven structured approach. You will be supported with an intensive orientation and ongoing training program to help you achieve great results. You will have the opportunity to interact, initiate conversations and to connect with people and discover meaningful details to uncover the customers unique needs. Best Buy wants you to get the most out of your experience working for us. You will have the opportunity to develop your communication skills, detail orientation and build on your natural talents and strengths in a high-energy environment.
30752 Sales Assoc, Home Ess, MHT Cert. Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Essentialse Sales Associate will be the sales and solutions specialist for Home Essentials in the store including departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos. This role entails MHT certification.
30753 Sales associate home life MHT cert Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Life Sales Associate will be the sales and solutions specialist for Home Life zone of the store including departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos. Role entails MHT certification.
32030 CIA Techs Experience Required - 1 Year prior work experience in diagnosing and repairing PCs or consumer electronics Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct. Provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. Facilitates the complete solution of product sales, upgrades, installations and service in the store. Is expected to personify and uphold the Geek Squad service standards.
32047 Ops Senior Education Required - HS Diploma/Equivalent. Experience Required - 1 year Customer service experience, 6 Months Cashiering/cash handling experience Executes day to day behaviors, processes, & strategies of operations function; ensuring friendly, accurate, & efficient service. In service of the customer and in accordance with SOP, handles cash , credit card processing, branded payment strategy execution, gift card sales/redemptions, dotcom sales & fulfillment, and returns & exchanges.
32049 Sales Associate Aplliances Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Appliances Sales Associate will be the sales and solutions specialist for appliance department. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos.
32050 Sales Assc PCHO Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Tech Sales Associate will be the sales and solutions specialist for Home Life zone of the store including departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos.
32061 Sales Associate HT Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home TheaterSales Associate will be the sales and solutions specialist for Home Theater department of the store. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos.
32063 Spec, Inv Experience Required - 3 months Retail experience Receives and ships merchandise to/from store. Stocks merchandise in the warehouse or on the sales floor.
32070 Cashier None Responsible for friendly, fast & accurate processing of all customer transactions by operating the cash register per Best Buy Policy & Procedure. Offers store solutions and answers basic questions about store programs, services and product locations.
32812 Rep, customer service Experience Required - 3 months General work experience Responsible for friendly, fast and accurate processing of all returns, exchanges, financing, service requests and defective products. Works to efficiently and accurately resolve customer service issues. Supports overall organization, District/Store Operations as well as service and customer retention goals. Advocates Best Buy goals, objectives, policies, and procedures to Customer Service Specialists so that they will deliver a high level of customer satisfaction and retention. Has a comprehensive understanding of all departments and their goals to enable creation and support of a team-based, cooperative work environment. Supports activities with all departments to ensure smooth storewide operations.
40528 Sales Associate HT, MHT Cert Experience Required - 3 months Working experience either in Customer Service and/or Sales experience This role has direct, front line responsibility to assist our customers in finding the complete and perfect solution. The Home Theater/Magnolia Sales Associate will be the sales and solutions specialist for Home Theater/Magnolia departments of the store. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels. Works closely with all other areas within location to ensure the complete needs of the customer are met, either though individual sales skills or utilization of hand tos. Role entials certification.
41439 Spec, Mus Inst Education Required - HS Diploma/Equivalent. Experience Required - 3 months selling experience, 1 year of hands-on knowledge/playing experience in at least one of the following categories: Guitar, Keyboards, Drums, Pro-Audio equipment, DJ, Drums, Recording technology This role has direct, front line responsibility to assist our customers, enjoy interacting with people discussing music and show an ability to discuss intimate knowledge of music in general, Initiate conversation natturally and show authentic interest in others, Instinctively connect with people and be able to discover meaningful details to uncover unique needs and musical talents, ability to connect within the music community locally.
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